Legal Information

Data Controller: Fresh Digital Grove, 24116 Kiel, Schillerstr. 16, Germany. Email: [email protected]

1. Data Collection and Purpose

Fresh Digital Grove collects personal data solely for the purpose of fulfilling contractual obligations and providing requested services. We collect the following categories of data:

• Contact information (name, email address, phone number) submitted through our contact form
• Project requirements and specifications provided during the consultation process
• Technical data automatically collected through server logs (IP address, browser type, access timestamps)

2. Legal Basis for Processing

We process personal data based on the following legal grounds under Article 6 GDPR:

• Consent (Art. 6(1)(a)): When you submit information through our contact forms
• Contract Performance (Art. 6(1)(b)): When processing is necessary for service delivery
• Legitimate Interest (Art. 6(1)(f)): For website security, analytics, and service improvement

3. Data Retention

Personal data is retained for the duration necessary to fulfill the purposes for which it was collected. Contact form submissions are retained for 24 months unless a business relationship is established. Contract-related data is retained for the statutory period required by German commercial law (6 years) and tax law (10 years).

4. Data Sharing

Fresh Digital Grove does not sell, rent, or share personal data with third parties except:

• Service providers essential to project delivery (hosting providers, payment processors) under Data Processing Agreements (Art. 28 GDPR)
• When required by law or court order
• With explicit consent for specific project requirements

5. Your Rights Under GDPR

As a data subject, you have the following rights:

• Right of Access (Art. 15): Request information about data we hold about you
• Right to Rectification (Art. 16): Request correction of inaccurate data
• Right to Erasure (Art. 17): Request deletion of your personal data
• Right to Restriction (Art. 18): Request limitation of processing
• Right to Data Portability (Art. 20): Receive your data in a structured, machine-readable format
• Right to Object (Art. 21): Object to processing based on legitimate interest

6. Contact for Data Protection

To exercise your rights or for data protection inquiries, contact: [email protected]. You also have the right to lodge a complaint with the supervisory authority: Landesbeauftragte für Datenschutz und Informationsfreiheit Schleswig-Holstein, Frau Della Pia, Brunnen 9, 24837 Schleswig.

Fresh Digital Grove uses cookies and similar tracking technologies to ensure optimal website functionality and user experience.

1. Essential Cookies

These cookies are strictly necessary for website operation and cannot be disabled:

• Session Management: Maintains user session state across page requests
• Security Tokens: CSRF protection and authentication verification
• Load Balancing: Distributes traffic across server infrastructure

2. Functional Cookies

These cookies enhance website functionality based on your preferences:

• Cookie Consent: Stores your cookie preference selection (localStorage)
• Language Preference: Remembers your language settings

3. Analytics Cookies

We use privacy-respecting analytics that do not track individual users across websites. All analytics data is anonymized and aggregated.

4. Managing Cookies

You can control cookie settings through:

• Our cookie consent banner displayed on first visit
• Browser settings to block or delete cookies
• Direct contact with our data protection officer

5. Third-Party Cookies

Our website may embed content from third-party services (e.g., Google Maps) that set their own cookies. These are subject to the respective third-party privacy policies. We have enabled data protection modes where available (e.g., YouTube enhanced privacy mode).

Fresh Digital Grove is committed to transparent and fair business practices. This refund policy outlines the terms under which refunds may be issued.

1. Pre-Project Refunds

If a project has not commenced and no work has been performed, a full refund of any advance payment will be issued within 14 business days of the written cancellation request.

2. Milestone-Based Projects

Projects structured around defined milestones are subject to the following:

• Completed milestones are non-refundable upon client approval and sign-off
• Work-in-progress milestones may be refunded proportionally based on completed deliverables
• Future milestones may be cancelled without charge with 14 days written notice

3. Hourly Engagement

For hourly-based consulting or development work, refunds are calculated based on documented hours minus any non-refundable third-party costs incurred on the client's behalf.

4. Non-Refundable Items

The following are non-refundable:

• Third-party licenses, domains, or hosting fees already procured
• Completed and approved design concepts or brand guidelines
• Consultation fees for discovery and strategy sessions

5. Refund Request Process

To request a refund, contact [email protected] with your project reference number and detailed explanation. Refund requests are reviewed within 5 business days. Approved refunds are processed within 14 business days via the original payment method.

Provider: Fresh Digital Grove, 24116 Kiel, Schillerstr. 16, Germany. Contact: [email protected], +49 16049281053

1. Scope of Services

Fresh Digital Grove provides digital design, web development, and consulting services as described in individual project proposals and service descriptions. All services are performed with professional diligence according to industry standards.

2. Contract Formation

Contracts are formed upon written acceptance of a project proposal by the client. Oral agreements require written confirmation to be binding. Project proposals remain valid for 30 days from issuance unless otherwise specified.

3. Payment Terms

• Invoices are payable within 14 days of issuance unless otherwise agreed
• Advance payments may be required for projects exceeding 5,000 EUR
• Late payments incur statutory interest rates under German law (BGB §288)
• All prices are exclusive of VAT (Umsatzsteuer) unless explicitly stated

4. Intellectual Property

Upon full payment, the client receives exclusive rights to use all deliverables for the agreed purpose. Fresh Digital Grove retains the right to use anonymized project materials for portfolio and case study purposes unless explicitly declined by the client. Source code ownership transfers to the client upon project completion for web development projects.

5. Liability and Warranty

Fresh Digital Grove warrants that services will be performed in accordance with professional standards. Our total liability is limited to the project value. We are not liable for indirect damages, data loss, or third-party claims resulting from client modifications to delivered work products.

6. Confidentiality

Both parties agree to maintain confidentiality regarding proprietary information exchanged during the project. This obligation survives project termination for a period of 3 years.

7. Termination

Either party may terminate the agreement with 30 days written notice. Upon termination, the client is liable for all work performed and expenses incurred up to the termination date. Work-in-progress is delivered in its current state upon payment of outstanding amounts.

8. Dispute Resolution

Any disputes arising from these terms shall be governed by German law. The place of jurisdiction is Kiel, Germany. Before initiating legal proceedings, parties agree to attempt amicable resolution through direct communication.